I was hit by a state farm policy holder. I had 2 customer service calls and it was the worst experience I have ever had with any "representative".
When I asked if I could speak to someone else. She stated "you sure can, you can call back" and hung up the phone. This is after I sent an email requesting assistance, enterprise and my agent called several times trying to speak with someone... 5 days prior!
I feel bad for those people that need to deal with them on a regular.