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My entire flight to Jamaica was canceled by AA, abruptly due to shortage. We were in the car on the way to the airport as our flight was a 2am chk in for international. We quickly bought a SW ticket to get to our destination and tried AA and no one would answer. I filed a claim with TRIPMATE and they have NO phone number- and declined it as my vacation started on 6-25 (at 2am) but the flight was canceled at 1150pm on 6-24. They said it wasn't the start of my vacation!
I did an appeal and they said the same thing. How is the rule to arrive 2 hours before on international, and me on my way to the airport for the flight to be canceled not an interruption of my vacation?
Please do yourself a FAVOR DO NOT USE THEM! Use a reputable credit card that offers protection. This is a scam and I'm filing suit with the BBB!
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Products used:
TRIP MATE
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