I recently sent a large suitcase from hotels in Plymouth to Windsor, UK. I wasn't at either hotel for collection or delivery, so a bit stressed as to how it would go. Absolutely thrilled to arrive in Windsor and find my suitcase there. The whole process was easy. Customer service was brilliant and reassuring every time I called. I was kept informed of delivery progress via emails from Fed Ex (I think). Would definitely use send my bag again. Absolutely recommend. Thank you ;)