Bayleigh L.

I had a door to door salesmen tell me that VIVINT wanted use my house as a marketing strategy due to it being a highly trafficked area. He said that they will cover the cost of all the products as well as the installation as long as I agreed to put their sign up in my yard & recommend their product. I decided on 3 outdoor cameras, 2 door sensors, 5 light bulbs & switches, carbon monoxide detector, motion sensor & glass break sensor. He tells me I'll have two charges a month. One was for about $40 & the other $60. I end up not liking the service & want to cancel due to products breaking, cameras lagging & sensors being not sensitive enough as well as many other issues. I am told that I am contracted in until 2028 & if I wanted to cancel I would have to pay the remaining balance of the equipment which is $3,000. I asked for the contract to be sent to me with the cost of product. After reading it turns out nothing was free. I paid $200 for the installation. I incurred $3,800 in product which I signed a 60 month contract on. I do not recall any mention that I was signing on for 5 years otherwise I would've never signed. However I obviously did not pay close attention to the contract at all as everything I thought was the opposite. Basically I signed up for a loan of $3,800 in equipment from them which is not even efficient, helpful or securing. Paid for an installation I was told was free & am now stuck with them for another 4 years after not enjoying the first. The lights don't work & I can't turn some off & others won't come on. They sent me a new light switch to resolve that which I will have to install on my own. If I want someone to come out to fix any broken product I have to pay them $100. I don't even bother arming my house on away because the sensors are so sensitive it send the distress call if something is dropped on the floor. However animals & people can creep through my yard without the cameras even detecting them despite the sensitivity being set high. The cameras installed do not even have coverage on my side yards which makes the whole thing feel pointless as I do not have a fenced in yard & with the woodsy area behind my house people constantly walk through my yard to get to the street. Everything this company sells you on is a lie. If they have anyone try to sell you on it please decline unless you want to sign your death sentence. Well if it isn't obvious enough their sign is no longer in my yard & I would NOT recommend their product!