Lee B.

It's the same story as many others, ordered Norton Internet security, chased with dozens of emails, phoned hundreds of times and never get an answer. Got a registered letter through the post containing a leaflet to buy Chinese fireworks online. I have reported them to Cardiff trading standards and got a generic email back saying I need to report them to Consumer Direct. I can't understand why someone from Cardiff council doesn't go round to the address on the website and question what's going on, surely this is a criminal act