Leisa C.

BEWARE! If I could give this zero stars I would. They make it look like it's such a good deal, but it's a bit of a scam. First, you have to guess how to get to them. They are not in the FLL Rental Center and they are not listed with the other off-airport companies. You must call the number and wait on hold to get that info. We waited for 40 minutes for the shuttle to show up. Then at the office, they have all kinds of hidden charges. My insurance covers rentals for sure, but they told me I had to pay for "Loss of services" insurance to rent the car. They said that covers me incase I need a loaner. Why would I need a loaner when I'm renting to begin with? So I ended up paying what I would have paid for another much more convenient option at the airport. The person at the office was condescending and arrogant. He told me they were upgrading me to a larger car. I didn't want a larger car, I wanted a small car. He told me I was "unbelievable, because most people are grateful when we give them an upgrade." Those were his exact words. You can't use your own Sun Pass, but you can pay them $15 a day for their Sun Pass. Never had that before. It was just a horrible experience. Read the fine print if you use them, but better yet, rent from someone else.