I purchased an item worth roughly $2,000 and it was supposedly delivered when i happened to be out of town. Given the value of the order, Fedex was required to receive my signature in order to release this item to me. Even though i was not even in my home state when this item was delivered, someone (i'm assuming the driver) signed for the package and i never received the item. I obviously filed a claim through moda who then in turn, requested fedex investigate the matter. I should note i was more than happy to provide moda my flight confirmation, proving that it was impossible for me to sign for my package. Moda just got back to me today saying that since fedex claimed i signed for this (even though i was not home), i will not be getting a reimbursement.
I knew that moda was going through some financial issues but this is just a scam. Save your money, go spend it at farfetch or net-a-porter or matches or any of the other luury e-commerce sites that actually work with their customer when there is an issue as opposed to just happily stealing their money.
Dear Lena, we are getting back to you regarding the postal litigation procedure. We first wish to reassure that our Team started disputing your shipment with the carrier on September 9,2021 and provided with a full refund today, on November 2,2021. This information can be checked now on your account in the « Orders & Sales » section. We however need to confirm that a declaration of loss provided by the carrier needs to be first received by our Teams to proceed with your refund.
The Vestiaire Collective team