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Shu Uemura products are very high quality. This review is for the poor online shopping experience and terrible customer service. The advertise a toll-free telephone number which is only answered Mon-Fri 9-5 but the customer service rep is inept at handling any issues. They claim to have an email address which is answered 24/7 but after 3 weeks, I have still have not received a reply. I wish I had read these reviews before purchasing from them. This website should be reported to the BBB.
Lena S.'s review of Shu Uemura USA earned 8 Very Helpful votes
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Customer service at this company is very poor to unacceptable—advise to buy Shu Uemura products...
The company has good products. But they have the absolute worst customer service ever. No one...
