Leo B.

I ordered a pair of leggings from Let's Be Gothic almost a year ago (9 May 2020), and just this morning (8 April 2021) I woke up to an email saying "Hi, Thank you for your order. We apologize for the inconvenience and for the frustration this may have caused you. Unfortunately, we are unable to ship Punk Red Plaid Star Leggings as this has already gone out of stock. May we request to please choose a different item of the same value of the original order for us to process? We hope for your kind understanding towards this matter. Thank you so much!" from "Rose." To be honest, I had written them off as a loss a long time ago, since I had been emailing back and forth with customer service for a while, to no avail. See more details about the ordeal below.
I originally emailed them about a week after I placed my order, having received "shipping confirmation" but no tracking information. "Abby" told me my order was in transit, and that it could take up to a month for it to be delivered. A little over a month went by and I still didn't have my order, so I emailed again to check on its status. "Abby" said they'd check with logistics and let me know, but I never got a direct follow-up email about the results. Another month passed, and I still hadn't received my order or heard anything about its status, so I emailed requesting to cancel the order, stating that I would be moving and not have access to the delivery address. I even stated that I didn't care about a refund, since I had written it off as a loss. "Abby" replied "Hello, I am sorry that the item has not arrived. Unfortunately, as part of the company policy, sale items cannot be returned nor refunded. We greatly esteem your relationship with our company and are very sorry for any inconvenience this may have caused. Rest assured that we are trying our best to have your order delivered as soon as possible. Thank you for your understanding and compliance." Up until that point, I had kept my emails friendly and patient, since I don't like to be rude to customer service workers. In November 2020, I sent them an angry email, reminding them that I no longer had access to the delivery address, and still did not have any information about tracking or expected delivery. "Abby" replied, saying that their end of tracking said that the package was with local delivery services, and that it should arrive within the following two weeks. I replied, re-reminding them that I no longer had access to the delivery address, and was going to flag their shop for fraud due to the "company policy" prohibiting the refund of items that never arrived. "Abby" replied with a $#*!ing 10% off coupon code, and assurance that the order was still in transit. That was 4 December 2020.
So, how the actual $#*! do they expect me to believe their most recent email saying that the item I ordered was "already out of stock?" Somebody's lying, and based on the other reviews/customer complaints I've read, I suspect the whole site is a scam. Good thing I only wasted $33.96, and not $50+ like some of the other unfortunate souls.