I will start by saying that I have used them in the past with no issues, This time it was awful, the sales rep could not figure out a simple request to verify the size of the print area on a design I sent with and without cut lines! After a few days of useless back and forth all I would get for replies was "how do you want to proceed"" seems like they work overseas and have a basic script to follow! I'll pay more and get it local, not worth the hassles!