Leonard R.

Received very poorly packed parts, they were failing out of box and the left and right parts don't match, they don't have the same nuts and the dust boots have different color fasteners. When I went to return them locally no one was available, just a cardboard box outside the locked entrance saying returns. Tried to reach customer service, phone number tells you to go online and hangs up. Used the chat and was told I needed to get a return authorization before I can return. In addition to not being able to speak to anyone, they insult you on the chat. I used to love AutohausAZ because of their customer service. I think they forgot that they are not the only site that sells European auto parts, it was their customer service that differentiated them from the others. I'll move my business elsewhere which is a shame, I've bought thousands of dollars in parts over the last decade plus from them.