Lesley E.

If you have a problem with your furniture they will refuse to rectify. Expensive sofa's that now have insufficient fillings in back cushions to support the leather. Sofa only six months old but you wouldn't think so to look at it. They send out a technician who agrees there is a fault but actually writes a report to say no fault. He was more interested in leaving our property obtaining a signature so he could get paid by Furniture Village. I have written approx 25 emails, they dont answer questions, repeat the same information over and over and you get passed round their office. Disgraceful customer service. Small claims court here I come. Disgraceful company, avoid at all cost.

I am very happy with the covers. Thought the price of the foam inserts was expensive so purchased elsewhere for a third of the cost. Would be nice to be able to purchase in one place at a good price like the actual covers.

Ordered and paid over £300 for goods over 3 weeks ago but have not received. Non existent customer service, no advise/emails received regarding my order and only a recorded message when you try to telephone them. No goods or refunds received even though I have sent numerous emails. Waiting for Paypal and my credit card company now to recover the funds.
Shop elsewhere and save yourself the headache.