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Leslie V.

Contributor Level

Total Points
80

1 Review by Leslie

  • Sundae Muse

3/2/21
Verified purchase

Had high hopes for the brand, but overall experience was bad. First off, the quality of the fabric seems too way too cheap for the price. I bought 3 different dresses. Returned the first one because it didn't fit like the look on the model, was too babydoll. Not my style. Next, I kept the second dress but think the fabric is low quality. And on the third dress, I had to return it twice because of the wrong sizing. I know it's Australian sized, but I converted in to US size and was still too small. I had to pay for shipping back for the first time but the second time I requested not to pay for shipping because I think I shouldn't have to pay. Returns happen all the time and competing brands don't charge for shipping on returns. There are no refunds, only gift cards are given - another bummer. Customer experience was pretty good but it doesn't make up for the dresses low quality or the annoying back and forth shipping process. After the experience, none of these expensive dresses were worth all the trouble and low quality fabric anyway. Lesson learned.

* Sundae Muse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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