I purchased a motorcycle battery two months ago and it just didn't hold a charge well. I took my motorcycle in for other repairs and my mechanic said the battery didn't test well, thus he replaced it. I took my defensive battery to batteries plus and asked for a store credit since I didn't need a replacement. I thought that was fair! Sales person said no only replacement! I've worked retail for 13 years and can't believe how I was treated and lack of customer care. I've been a customer for years but I'm done with them. Batteries Plus you need to take care of your customers!