Le T.

The writers have been great and professional they deliver top work.

I love Bloomingdales the quality of customer service is the best. Someone is always willing to help or check in with you and assist you with your purchases. They are great with suggestions if you can't seem to make a decision about a particular product within their respective department. If you want to complete a look they go beyond what is expected to accommodate you. They will also collaborate with other Bloomingdale stores to find what you are looking for. The return policy is awesome if something didn't work out they are willing to take it back with some exceptions. The most important thing is that they take it back with professionalism and not with an attitude.
There is a difference when shopping at a high-end department store such as Bloomingdales versus a low-end high volume clothing manufacturer like Zara you're going to get what you pay for and it's reflected in the quality of the product and the service you receive.

I recently shopped at H&M Century City Mall to complete a look for a project. I wanted to purchase the sweaters they have placed in their new window display it was exactly the look I was going for. I asked the sales associate where are the sweaters located within the store that is displayed within the window. She replied, "we don't sell those they are just for display." I'm wondering why HSN would put merchandise on display they don't carry within their store. I also couldn't find a person to help me with sizing and I had to ask several people if they worked there because it was hard to identify who was a sales associate versus a customer. There must be a no-name badge trend in large retail chains these days.
I did manage to find a couple of items on my own and the cashier was very friendly. She was able to tell me that the sweaters in the window will be arriving within two weeks, and they usually preview what is to come before they have it in the store.

What ever happened to customer service like being greeted when you walk into a store or the sales person is willing to be helpful. My first experience at Zara was in Paris before they opened stores in the US now it's my last resort to buy a simple outfit because their customer service is the worst. I can't say that about every store but the worst store is Century City Mall. The store manager speaks to customers as if she is angry with a nasty attitude. You can barely find a person to help you and if you do most of the time you can't determine who is a sales associate versus the customer because no one wears a name badge and if you ask their name or if they work their they refuse to give you any information. WOW what happened to Zara's philosophy of serving the customer now they have become so big the customer is just a number because they hire unprofessional people to represent their stores. Zara has a great concept with clothing knocking off designer styles and manufacturing clothing for those who cannot afford to buy Gucci. Versace etc but once a retail chain starts to treat customer with disrespect they will eventually become unpopular and pretty soon their numbers will shrink and people will move onto the next best thing.