Don't be fooled by reviews on their own site, they only post good ones. Actual, honest, bad reviews are deleted, that's why there's none. I paid $ 370 for two dresses, they came in time but DHL taxes are extra $ 102! I paid to get the pkg, the moment I took the dresses out of the pkg I knew they're awful! Both are jammed in a plastic bag altogether, poorly made and ill-fitted. One dress is not even straight hanging down, uneven seams on sides and bottom cause it to bulge and twist. The other dress had very stiff fabric and rubbed on your skin! It was embarrassing to wear those dresses just to take some photos as evidence. And for special events? What a joke! After some long-winded discussion with their CS, they agree to issue some coupons, but in the value of $ 20 on each order. Which means I have to place multiple orders with them in future, and if they went bkrpt it'd be pure loss on my part. Their return address is in Hangzhou so it'd cost you $ 50 to send back. I'll return and walk away, NVR AGAIN with them!
Dear lexie l.,
We are sorry to hear that you are charged for extra money which must be the import duty and tax. This kind of fee is charged by your local customs, instead of our company.
We prioritize customer satisfaction and we are sorry for all the inconvenience caused.
We understand how upset you will be when being charged of customs fee. We will solve your problem as soon as possible. Would you kindly send me your order number (or the email address that you made the purchase with us) so that we can contact you?
Your words shall help us improve our customer service and ensure better shopping experience for customers. Hopefully, we will be able to serve you again in the future.
Best regards,
JJ's House Service Team