L I.

My 1 year old Dyson dropped and the latch that attaches the canister broke. I called Dyson to find out how much it would be to repair/replace the button I called multiple times, but no one picked up. Left voicemails, but no one called back. Finally went to store with my vacuum and waited an hour to speak with a technician. A lady came after I had been there for 40 minutes and they helped her before me. Once they were done with her they looked at my vacuum and told me that it would be about $350 to fix. They offered me a new one with a trade-in for about $450 which was about $50 more than I could've gotten on their website without a trade-in. The website states a 20% owner loyalty discount. I asked for that but they wouldn't give it to me. Entire process took about an hour and a half. I'll probably buy a shark next time.

Wrote this review and Dyson quickly responded with a comment about how concerned they are and asking that I write to their customer service. I did. Twice. 5 days later and I have yet to receive a response.

I purchased a Moncler jacket from Neiman Marcus and the interior trim, which was glued together, is falling apart. I contacted Moncler via email, phone and through Moncler.com multiple times requesting that the jacket be repaired or replaced and was told to bring it to my local tailor. My tailor won't touch it. I own at least a dozen Moncler products but will never purchase another.

Buyer BEWARE. Purchased $1,690 boots and returned them within the return period. MyTheresa.com claimed that they were worn, refused to return them and sent them back to me. They sent me the attached pictures as "proof" that they were worn. They were returned just as they were received. I absolutely did not wear the boots.

This was the last email from Stylewe.com. After fighting me and making it impossible to return the items that were delivered after a month (never gave me a return code, told me there would be customs and other charges to ship items to china), I received the following email. By the way, I also disputed this with my credit card company who did their own investigation and agreed to refund me. So, here's Stylewe.com's email:

Lannys8
Lanny S. [StyleWe Rep]
Jul 9,18 6:58PM
Subject: Re: Re: Horrible experience - Shop somewhere else (Order # I*******)
Block user | Report as spam
Dear XXXXX,

I*******

Sorry that for all the inconvenience it has brought to you.

We promise to do our best to help you with your order and minimize your lost.

We will offer you our temporary return center address for your order so you don't have to return to China.

Pls kindly delete the 1-star sitejabber review first, we send you the modify request already. Pls check and help us to modify the review.

After the review is deleted, pls contact us any time, then we will email you the US return label.

Thanks for your cooperation.
If there is any questions, pls don't hesitate to contact us for help.

Best regards,
Max
StyleWe