Unknown U.

I recently took a trip from Dallas to San Antonio, the initial bus to San Antonio was fine BUT --- going back home to Dallas was terrible. I arrived 20 minutes early as recommended and was told I needed a bag tag by an employee so I got in line to get one, this line never moved! After that the same employee called me over and said that my bus was about to leave and that I need to hurry up in a rude tone. First off, I was only doing what I was told to do. After that, he gave me a bag tag which he had access to the whole time and I boarded an extremely overly packed bus where I could hardly move and was in actual physical pain when I finally arrived back in Dallas. This isn't even my worst experience with Greyhound. They once sold so many tickets that there was no room on the bus and they me left in the completely wrong state and city and didn't even offer me a refund. NEVER AGAIN! Next time I will be taking a flight even if it's for the same state. I wouldn't let my dog travel on this God awful bus service. 0 stars! Greyhound is a pathetic excuse for a business.

I wanted to post an update and just say that I contacted Customer Support and they were extremely helpful. Ozzie was a great help and was able to redirect me to another genius and my assignment was completed before the deadline! I highly recommened Christine K! Thanks MyMathGenius!