Linda C.

I feel like a complete fool! I wanted to renew my passport and this was the 1st website that came up. I didn't know there were 3rd party passport websites. Of course I paid $99 plus tax and they took the payment right away but said they need more info to complete the process. After calling at least 5 times during the next few days they sent a link to add missing info. When you click on the link it directs you to start the whole application again and then goes to the payment page. You can't get past that point without paying again. Every call to their Miami phone # is a message-never a real person. Then they send an email directing you to do the same thing! So much for their 24/7 assistance! I'm calling my credit card to dispute the charge and hopefully get a credit.