I called before the 30 days and was informed by Mike (at Westmore) that the product had already been sent out. I told Mike that I wanted to cancel I did not like or want the product and he said he cancelled and gave me a confirmation #. I hope Mike did cancel because after reading reviews you certainly have problems. I had a difficult time hearing Mike (Westmore) and did ask him to talk louder (and I do have exceptional hearing per my ENT) He made no attempt to speak louder. He NOT ONCE mentioned the 60 day money back guarantee and tried to get me to try a moisture spray for exfoliation. I told him no I was not interest... just wanted to stop the product shipping and not charge my account. I called my credit card company upon hanging up the phone with Mike(Westmore) and guess what THE NEW CHARGES ARE ALREADY POSTED AND FOR EVEN MORE! For Pete sake treat your customer better.