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I will start by saying I have ordered items from this company and have been 100% satisfied and happy with them. But…we received a photo ornament as a Christmas gift from a family member and the quality is much less than what I would expect from these folks. The front of the ornament is all scratched up and the photo looks faded. It is such a thoughtful and fun gift made bad by the poor quality. Perhaps better quality control is in order as this item should never have left the company looking as it does.
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Hi Linda,
I am Amy from the Customer Service team of Gossby. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, could you please send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!