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line of hearts p.

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Total Points
81

1 Review by line of hearts

  • MacSales.com

9/11/23

I purchased 2 MagSafe power adapters from OWC. They both broke within 1 month of the purchase. Initially, OWC honored their warranty since the magnets broke off inside of my computer within the first 30 days of purchase. I had hoped that both replacements would be of a better quality only to be disappointed again when BOTH replacement power adapters broke again within 10 months of use.
Same thing happened with the magnets breaking inside of my computer. So I called customer service to seek a replacement again only to find out that their "warranty" is only good for 12 months from the date of the ORIGINAL purchase!?! What good does that do on a replacement if you can't even offer the same warranty on the replacement.
Customer service provided ZERO care about their product failing for the second time and basically told me too bad, that is how their warranty works.
Honestly, I feel completely ripped off because now I have 2 broken power adapters and for the price I paid for these piece of crap refurbished ones, I could have just purchased new ones from Best Buy.
I will NEVER purchase anything from a company that cannot even stand behind their products. DO NOT waste your time or money on OWC.

Products used:
MagSafe Power Adapter

Service
Value
Shipping
Returns
Quality

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