Linh P.

I ordered a Samsung charger from this supplier, and asked them numerous times if the charger they have would suit my laptop. They were certain and sent me the link to buy. After 20 days the products finally arrived, and was the wrong one, not the same as the product link they sent me. I emailed them back to organized exchange/refund, they asked me to return the charger, and I found out that they are actually in Singapore, I thought they are an Australian business since they have an. Au as their website address. I was careful to order from Australia because I knew exchange/refund would be hassle dealing with overseas. But this mob managed to fool me.

For their mistake they expect me to pay AUD$30 in postage to Singapore when the product cost $50. Why should I pay for their mistake as they sent me the wrong charger and also pretended they are from Australia. Before purchasing the charger, I made sure that I asked for the right charger by sending them email with picture of the charger etc. I emailed them a couple of times to asked them to refund first, but got no reply and finally after 3 emails from me they reply back and said they not going to refund unless I send it back If I send to them it would cost me a total of $80 and I still have no charger, especially knowing the way they are they would probably wont even send me a new charger! Beware! I think this website is a scam as they use Australian website address, but they are actually in Singapore and have the worse customer service.