Lisa B.

Metro is the worst business model ever. Their store sold me a phone and while setting it up kicked everyone out and locked the doors and took a 15 min break. They told me if the phone didn't work for any reason. Bring it back and they will exchange it. So of course the phone was faulty. They knew that. It won't charge. Takes an hr to get 2%. It never gets past 4%. I have gone into the store 4 times. They will not honor their word. They sold me 2 cords at 30 a piece and the last time I went in she plugged it in and said I had to go thru insurance. She dropped my phone and now there was a scratch. I left and sat in my car charging it for almost 2 hrs b4 i could boot it up and contact metro corp. The rep had me 3 way the store where they proceeded to play games and hanging up on us 3 times. So he asked me to walk in so I did. The store rep looks at me and immediately says I can't help u I'm on break. I will decide if I help u. I replied OK as I held the phone towards her and said metro is on tbe phone for u. Then she dropped the phone. Needless ro say they didn't exchange it. So today we start all over again. Have been on the phone being jacked around from 9am to 530pm. It hasn't stopped. The corporate office wants me to contact Samsung for a warranty replacement which leaves me wo a phone for days and ultimately they do not replace the phone. They repare the manufacturers defect. So that means the phone will always have issues. So back to metro Corp. Next solution was filing an insurance claim according to then. I do not feel that is an option bit metro did so they transfered me to the insurance company who told me my deductible was 65 and I would have ro send my phone in and then they send my out. I don't know about u but I have a phone because I use it. It's a necessity in life. So for me having no phone for a week is not at all an option. However it's irrelevant. The insurance company won't cover a phone under the 1st 30 days. The store is responsible. Strike 3. So for the last 5 hrs I have been jacked around by corporate. One supervisor informed me that it's not 30 days it's 14. Days. Well that's funny bc no store knows that amd it to was irrelevant anyhow bc I was in 2 times b4 the 14th day and again the extremely rude store isn't doing their job and refuses to. So at the end of the day the store does not have to honor their word or pcs commitment and won't. They expect u to purchase a new phone at ur expense or drive it to a metro warrantee repair shop where they will keep the phone for a week or two and Repair a manufacturer default. All at ur expense. I would never stay w a billion dollar company that did cover their store on the purchase of a brand new faulty phone. A billion dollars created by the consumer. They don't have enough to cover the replacement phone they sold u the consumer should. I'm definitely canceling. I'm jot putting another dine in for their greed and b so disrespected. By far the ugliest business transaction ever.