I placed an order and it took over six weeks to arrive. When it did arrive, there was nothing in the package to identify what the items were or any information on how to return. When I contacted them about returning the product, they told me their policy was that refunds had to be requested in 15 days and it had been 18. When I asked for proof of their policy, since I had NEVER seen that information, they quit responding to my emails. Not only is their product worthless, so is their customer service!