Used to use this service a few years ago, but I've been trying to reset my password for at least the last 5 years or so. I gave up back then but tried again tonight. Shock surprise there is nothing in my email box, not even the spam filter caught anything from Schwans. Then, I even tried to make a new account because I saw some 50% off ad for new customers, but nope, nothing from Schwans showing up in that email account either. Is this company a joke or what? How are they even in business if they never email their customers? Beats the fu$@ out of me!