Liz L.

Considering they bought my contested debt from Barclaycard they have been polite and helpful. I hope that Barclaycard refund their money as soon as possible.

In 2019 after being unable to book Christmas flights with our usual airline I looked on Sky Scanner and was directed to Kiwi.com. On the 7th November 2019 I booked flights to Boston USA in the evening and in the morning when I checked the E tickets my middle name was listed as my husbands middle name, so were unusable. I immediately contacted Kiwi.com expecting them to make the change, but the only answers I could get from them were "My team are working on it" and one operator on their site said "They haven´t done that again?" Eventually they said it would cost an extra 10 Euros to change, and a couple of days later they demanded 90 Euros, giving me just 24 hrs. To pay. The flights had already cost nearly two thousand pounds. I was with an elderly friend in hospital and so when I got to see the demand the 24 hrs had passed, so I contacted my credit card Barclaycard and they rode in like "super heroes" saying they would make a chargeback and stop my credit card. This is where things get a little suspicious. For 5 weeks I heard nothing and Barclaycard supplied me with a new credit card. As there was only 2 weeks left till Christmas and Barclays didn´t appear to have solved things I asked that as they were making a chargeback if I was safe to book new flights. They agreed that it was OK so I went ahead and booked with Lufthansa. Leaving Barclaycard to make a chargeback. (Which incidentally never happened). But that´s another story. The fact is that because Kiwi.com scammed me they left me with a debt of over 2,000 pounds and my credit rating destroyed. I am still fighting for my rights till this day. PS. Don´t trust your credit card to protect you from these scammers.