liz w.

Region choice very difficult - kept scrolling past

I made an enquiry online, giving just my email address and postcode as requested. The email they sent me to complete my query came populated with an address I have never lived at. But 3 years ago I had a building survey carried out on the address, which was a complete waste of time and money. The surveyor only gave a report over the phone despite my saying I couldn't hear him because I was in the town centre. He refused to let me ring him when I could hear him because he was 'too busy'. Despite the fact it was my house purchase and I'd requested the survey, he kept asking to speak to my husband. We got nothing in writing or email. When I rang the 'umbrella' company to complain the operative thought it was funny and our complaint has never been addressed. I think this company is related - they're useless and should be avoided at all costs.