Rick D.

My bottom plate broke when I bit into a peanut butter and jelly sandwich so I called Aspen in Hutchinson Ks as that is where I had them made and ask if they could repair it. I was told yes and would need to come when they had a lab tech so we made and appointment for today. We made the hour drive and got there a few minutes early and checked in. No one looked at my broken plate and about twenty minutes I was called back to their sales room and the person had paper work out and said my dentures are three months out of warranty and it would be $1400 for a new plate. I said I knew they are out of warranty and I would pay to have them repaired and she said they would have to make a new denture. I was very upset that they would not look at the denture and see if it could be repaired but I did not make a scene I just said no and walked away. After the hour drive home I decided to see if that is what the office in Wichita Ks. Would say about a broken denture repair. The lady I spoke with said any one can walk in with a broken denture and they will have the lab look at the denture to see if they can repair it and some times they must send it to another lab any way the denture will be looked at. So the Hutchinson Ks, office does not want to repair and will get you there and try to sell you a new denture. I always felt these dentures would not last as the plates are very thin and I was right. My old set lasted 23 years a this new set did not make it 2 years. Nancy and I both got replacement dentures at the same time at the Aspen office in Hutchinson Ks and will not recommend them for anything. Rick Daniel 04/29/2024 Aspen Dental Hutchinson Ks. Bait and Switch update. I talked with my insurance company and they said denture repairs are covered and if not repairable a rebase would be covered. The Aspen Dental staff told me I had no coverage even after they called the insurance co.