Loisy M.

I went to an SSA office here in NY (Queens Jamaica branch) last April 12th to update my name and immigration status. Almost 3 months and no new SS ID card in the mail. I already started to worry. I thought because of Covid the cards have been backlogged. I finally called their customer service to know what's going on. The agent, after a long hold on the line, apologetically informed me that my records were never upgraded! To think i was inconvenienced that I have to personally go there and show my documents. Good thing they didn't hold my original documents, just photocopied it, but the lady who saw me already took away my original ID card! It was a smart decision for me to save a scanned copy in my computer file. Now i have to go back there and do the process over again, wasting me my time and the effort when it was their fault and incompetence that this thing happened. That's why if i could give negative points to this government office, I would!