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LORENA K.

Contributor Level

Total Points
82

1 Review by LORENA

  • Boom Essays

11/17/19

From day one I provided instructions on the essay and what was expected from them, the second day came they provided an essay with a title different from the one I had to ask and mediocre. Contacted the help desk couldn't understand the person I was talking to, the little I understood they were going to revise the essay and was going to be done on time never true. Was late and the supposedly supervisor Timothy said that he couldn't refund my money that the best he could do was give me 50% of the payment but it was going to be put in a credit to be used in the future, this is a ripe off, and not too mention the words from the Supervisor Timothy saying that they never recommended using their assignments as my.
We can surely discuss a refund option as well, but the credit balance is monetary compensation as well. The only difference is that the money will be saved in your personal e-wallet within the system. "I see your point here, however, according to our Money Back Guarantee, in cases of Late Delivery, we can provide you with compensation in the amount of the difference in price between the deadline you initially requested and the time you actually received the paper. You see, we do not recommend to submit our papers as your own, therefore cannot be responsible for any kind of failed submissions because our papers never meant to be submitted.
"Please note that our papers are never meant to be submitted by the client". Besides other things, it means that the client should not plan to use our paper for submission. Since they should not plan to use our paper for submission, we also cannot compensate if the clients ultimately decide to do that and, for any reason, fail the submission.
So per them what is the purpose of using them. It is very ignorant on their part to give such a stupid explanation

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Jill W. – Boom Essays Rep

Dear Lorena, thank you for the feedback. We apologize if you had such an impression of us. Our Money Back Guarantee is created for the protection of our Customers and as we can see, we even made an exception for you in regards to compensation and returned the full amount back. We are very sorry for the situation that happened with your order and we will definitely ensure that a similar issue would not happen again.
Best Regards,
BoomEssays Team

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