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I do not have a complaint of products or product value. Everything has been fine for almost 2 years except on Oct 6/20 during pandemic a Driver delivery my shipment and was not wearing a mask, and was touching his face and then touching the box. I had to leave shipment outside over night and decontaminate with Lysol. Also made me wonder about any other contact with the products in the shipping department.
Lori V.'s review of Grove earned 4 Very Helpful votes
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Hi Lori, thank you for providing this candid feedback. Although this happened when the shipment was out of our hands, we do apologize on behalf of the carrier for their lack of protection while handling your package. This is unacceptable and we appreciate you surfacing this. Please know you can always provide this feedback to the company that delivered your shipment by using your tracking information and contact information which can be found on their website. You can find your tracking information from your Order History in your Account. They will be able to determine the specific carrier that delivered your package with your tracking number. If there is anything that we can do to improve your rating or opinions of Grove as a company, please don't hesitate to reach out to reviewsupport@grove.co with feedback.
Best,
Team Grove