Louis N.

BAD: what has happened to Hostgator?
What has happened to hostgator?

HORRIBLE HORRIBLE

I have been with them for 25 years plus. They were a TEXAS based operation with AMERICAN BASED CUSTOMER SERVICE. They were excellent.

Since early this year...They have doubled their rates from 12.95 to 23.95 per month...so I wanted to understand why.
Well now their Customer service is in the Philippines. You cannot speak to anyone in the US.
I lived in the Philippines so I clearly understand the language barrier
I went through 4 people in 1.4 hours on the phone: ZIG/Bianca /Rica/Dexter who could barley speak English.
I am seeking another hosting company.
We as Americans wanting to support our own country
This is Horrible and I would not recommend them
Date of experience: March 27,2024

HORRIBLE HORRIBLE CUSTOMER SERVICE: BEWARE - THE PHILIPPINES

Booking.com seems great when you are booking a reservation.
Wait till you have a PROBLEM with a vendor/hotel. Hours upon hours later on the phone...the Philippine customer service NEVER RESOLVED A PROBLEM

As a former resident of the Philippines, I have had this experience countless times.They speak the Queens English- Not American English. They do not really understand and when there is a problem NONE of the customer care people will give to their supervisor for fear of losing their jobs...so they leave you on hold... and never return.( Kalib/Mazrvin) They will not give you their employee ID number to file a complaint. NO ONE IS ACCOUNTABLE.
Cheap labor in Philippines = horrible customer service.

I am spending 3 weeks in Italy and booked most of my hotels with Booking.
One vendor( an apartment in COMO) has not responded to me in over one month. I escalated this to customer service on 3 occasions...hours on the phone...no resolution and their own vendor DOES NOT RESPOND TO BOOKING.COM
Yet they ( the vendor) have taken my almost $1,000.
Would you feel comfortable arriving in a foreign country... wondering if someone will allow you into their apartment? This is unconscionable behavior.

This is NOT CUSTOMER SERVICE
I am planning on canceling all my hotels and re book with EXPEDIA

Would you want to give your money to a company that doesnt really care about helping you...the customer?