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Lou S.'s review of TeleVox earned 5 Very Helpful votes
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Hi Lou,
We are very sorry to hear that you are less than pleased with your TeleVox experience. This review venue does not provide any details as to your specific situation. However, our policy concerning providing site files is that we absolutely do provide those to our clients, unless one of the following situations is at play. 1) The website in question was a basic template site, which doesn’t include any custom files that a client would want to take elsewhere. 2) We never received any payment for the website services from the client. 3) The client did not fulfill their contract with us – meaning they abandoned the contract before it expired and simply stopped paying.
We appreciate your candor in sharing this feedback and will use it as we continue to improve our processes here at TeleVox. If you would like to discuss this issue further, please feel free to contact our Implementation Manager, Gina Williamson, via email at ginaw@televox.com. We would very much like the opportunity to correct and learn from any errors we have made.