If I could give zero stars I would. I schedule the a/c tune up which they offer. The contractor came out to my house for the tune up and said the refrigerant was low and that he could recharge it, but I needed to call and put in a work order, and he could charge it today. No big deal, I call put in a work order pay the fee. Well refrigerant isn't covered, which I new, so I pay for that as well. So, I paid for the a/c tune up for the guy to tell me the refrigerant was low, then I paid the service call fee for the guy that was already here to put refrigerant in, then I paid for the refrigerant. Moral of the story, a/c tune up is a scam.