I went to purchase a swing glider last Saturday and was told that as a contractor I was entitled to a 5% discount. In order to save myself shipping fees I borrowed my friend's van. I went back to the store on Tuesday to get the item. I was told the 5 % discount was included in my bill of sale. When I checked my bill thoroughly I realized I never got the discount. I went to customer service and explained the issue to the manager Kevin O'Donald. Me. O'Donald gave me a hard time and in an arrogant way refused to honour store policy. I decided to return the item and promise myself to never shop there ever. No wonder most reviews are so bad. The good ones are probably all fake reviews.