Lydia A.

Only suggestion would be to maybe have something about the processing fee show up earlier in the ordering process

I share a sewer line with my neighbor. We had a back-up and called Beacon Plumbing. For about $3,600 they would do the repair. But then they found additional problems. Suddenly the cost was closer to $30,000. I negotiated a slightly lower price ($2000 less) with them and even signed the paperwork which they promptly ignored. They placed liens against both my property and my neighbors. Within a few weeks they were paid all but the $2000 negotiated reduction - but would not release the liens. Eventually they even got the $2000 but still would not release the liens. I was lied to multiple times (including that I didn't qualify for financing - when the real problem was they submitted two applications on my behalf, so the financing company declined one and accepted the other). Just a horrible experience. Spare yourself and call a different company. The Customer Service Manager at this company is not to be trusted.