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Ticketmaster are shocking! You cannot speak to anyone, only email, then you receive a standard response. They're happy to take your money and then do nothing to resolve a problem or inquiry. I'll never use them again!
Several weeks later, despite sending numerous messages & photographs of the faulty & wrong size tops, nothing has been done. I've received identical requests & replies off several people. They don't supply return labels, & it's very expensive to return them to China! From what l received, Rotita's items don't necessarily match their published photographs, it would appear that they rely on people giving up! Think twice before purchasing anything from Rotita.
Dreadful non existent customer service! After checking the sizes on their website, l ordered 3 tops in XXL, 2 are the wrong size & far too small & measure only 40 inches across the chest! The 3rd item is the correct size but has a black mark on the back. I've sent Rotita various messages & 2 lots of photographs showing the tops with a tape measure across the front to show the exact size, & the black mark on the back. I've also sent a message via Messenger. Two weeks later nothing has been done, they haven't supplied any return details! I would NOT recommend buying anything from this company!
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I have had an ongoing issue with ticketmaster as I had to change my email address and they have...
I re-sell our taylor swift tickets in Ticketmaster UK on November 2023. I have been struggling to...
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards