Lynne T.

Dealing with Amazon Tech Support is a nightmare. I had to contact Amazon customer service three times over a period of two weeks to restore my FireTV service even though Amazon agreed the problem was at their end. One Rep said I needed to purchase a new FireTV Stick which I did, and it did not solve the problem and was an unnecessary purchase. Amazon did nothing to refund the period I did not have service other than to offer a $5 credit. The Reps were rude, did not reference my previous calls, did not call back as promised, and offered no apology.

Beware of potential problems with your order and/or delivery as rugs.com customer service is the worst I've encountered from an online retailer.

I set the date on my calendar and got online to cancel a FREE trial before it ended having already paid $99 for a DNA kit. When I noted that Ancestry.com automatically billed my credit card twice ($19.99 x 2), I called customer service and politely explained the situation. She said she believed me, but it is the policy of Ancestry.com NOT to refund customer's money so there was nothing she could do other than cancel my subscription AGAIN. I've since read Ancestry.com reviews and found, based on other customers' experiences, this really is their policy. I also now have reason to doubt the results of my Ancestry DNA test. Ancestry.com should be investigated for fraud.