Lynn G.

Talked to customer service last week about an album I received in the mail that had terrible Seam splits top and bottom. Number Edition release. Had a very low number. Which I was lucky. But with seam splits. I asked about returning it for another copy, she suggested that they could send me out just another cover that would be great. She put me on hold to check on it and I got disconnected. So I called back a minute later and same female stated we'd send you and email when it will be Mailed out. I told her she told me to hold I'd check to see if you had covers to send to me. She stated no we'd email you with the status. I said yes you did, but said you'd put me on hold to find out, then I lost the call. She hung up on me first and second call without saying thank you or good buy. Most customer services people ask if there's anything else I can help you with before we disconnect call. 0, nothing. I call back today 7 days later to check on the status or I'd prefer to just return the album set. Either way. She said it's being processed right now. Then hangs up again. No good bye. No thank you for calling music direct. Nothing. Some people don't need to be working in customer service. I've worked customer service my whole life. Never did I do what she did. Not necessarily are customers always right thing. But customers always deserve respect.