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The Monte Coxala Hotel in San Juan Cosala near Ajijic and Lake Chapala in Jalisco, Mexico, is lacking on almost every front. Several of the thermal pools are dirty and moldy, the spa services are mediocre, the swimming pool is far too cold to swim in, the hotel itself is not well maintained, and there are several separate businesses operating within the hotel that make the entire experience far from seamless. You'll get two menus in the restaurant for example—one for drinks and another that contains drinks and food. If you order off both menus, you'll need to wait for and pay two separate checks. What's worse, the Monte Coxala Hotel deducted (stole) an additional $MEX2900 from our credit card for services never rendered and refused to reimburse the funds. Watch your bill if you are unfortunate enough to end up here.
El Hotel Monte Coxala en San Juan Cosalá, cerca de Ajijic y el lago de Chapala en Jalisco, México, carece de casi todos los aspectos. Varias de las piscinas termales están sucias y mohosas, los servicios de spa son mediocres, la piscina está demasiado fría para nadar, el hotel en sí no está bien mantenido y hay varios negocios independientes operando dentro del hotel que hacen que la experiencia sea completa. Lejos de ser perfecto. Por ejemplo, en el restaurante obtendrás dos menús: uno para bebidas y otro que contiene bebidas y comida. Si realiza un pedido de ambos menús, deberá esperar y pagar dos cheques por separado. Lo que es peor, el Hotel Monte Coxala dedujo (robó) $2900 adicionales de nuestra tarjeta de crédito por servicios nunca prestados y se negó a reembolsar los fondos. Cuide su factura si tiene la mala suerte de terminar aquí.
I was stranded late at night on the street in Mexico because SuperTravel neglected to send the booking (for which I had a confirmation in hand) to the hotel. The hotel was full as were almost all others in the area. I was not refunded for the initial charge OR the added expenses I incurred scrambling to find other accommodations late at night (at an exceptionally high price). Super's customer service is the worst ever. Do not expect any help. I recommend NEVER using SuperTravel if you hope to enjoy any part of your holiday.
Tip for consumers:
I wish I had read these reviews and that Kayak would post it's third-party vendors for rating.
Products used:
None (but I paid for hotel booking that was never made)
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I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they...
Hi Maggi,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you type "Help" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.