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Maggie M.

Luton

Contributor Level

Total Points
80

1 Review by Maggie

  • Hebeos UK

4/3/24

Hebeos and other companies all use the same photot, just pasting different heads (look at the pictures), the copy and paste exactly the same reviews that they write themselves. I ordered wedding dress that never arrived. I was fooled and misleaded with delivery dates. I asked once about the dress built in bra, since then every few days I was getting the same reply over and over repeatitive... I was told to just 'be patient and wait' which I find very rude, customer service is SHOCKING. The dresses are made in China, you'll be lucky to receive your order at all. One week to my wedding and I am left with no dress and no money. Wish I saw these bad reviews before I wasted my money. Website now reported for scam and my solicitor will deal with lost money. I am absolutely disappointed and raging deep inside!

Tip for consumers:
The customer service is rude, untrained, unable to communicate effectively, not reliable, they make people pay for fake dresses, they use the same fake reviews, photos and description on different websites

Products used:
None, never received any order 😡

Service
Value
Shipping
Returns
Quality

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Similar Reviewers on Sitejabber

Thumbnail of user kellyc2111
4/28/24

Dress is poorly made and doesn't look like the image on website

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Amy M. reviewed Hebeos UK
4/28/24

Customer service was helpful to get my dress to me on time and in perfect condition