Malcolm S.

Ordered a laptop, headphones and a bag on the 24th December.

Got email on 27th, package is on way and another today (28th) package will be delivered between 8am and 6pm.

Waited in all day then package arrives, no laptop in package.

Phoned the *******081 number (13p per min) to be connected to never ending dance music, with no indication of how long connection to an agent may take.

I actually think they deliberately create problems for the customer so they are forced to dial their extortionate numbers to seek assistance.

Why else would a retailer charge 13p per min to assist their customers? Clearly they are profiting from leaving customers hanging on for as long as possible on their lines.

I regularly play the Pawn Stars game and often used the earn candies feature within the game where you complete surveys, download software etc etc in exchange for gifts. Almost every single time I have completed an offer, Trialpay have failed to honour their agreement without a battle to receive what I am owe. Thing is I am spreading the word all over the net. I would not engage in business with this mob, they are obviously a fly by night company.