The very first thing I've done as soon as I entered the website of this bank - checked out help center. Or FAQ section, whatever.
Well, I should state that the information is explained transparently enough not to bother client support once more.
As for the quality of services, then this bank is a leader in digital banking services and I admit it.
There's such a brilliant variety of plans starting from ordinary savings accounts to top-notch ones with all goodies, an opportunity to open sub and joint accounts, to withdraw funds in different ATMs and so on...