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I ordered a new necklace ($500+) and added expedited creation and shipping to the initial order. It's been 3 days after the order was to arrive and the status still shows "jewelry creation"? There's no recourse. No customer service line or contact info. Nothing but a text box to send in a complaint. YET, I've received multiple emails asking me to buy new items? I haven't received the FIRST one? If I do finally get this or hopefully my money back, I would never deal with this company again
Products used:
jewelry
Marc H.'s review of Oak & luna earned 3 Very Helpful votes
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Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi Marc,
Thank you for your feedback. We are really sorry that your order is still not with you.
Unfortunately we can not see the order without more information, and we have have a phone number, but please contact us via email our contact from: https://www.oakandluna.com/CustomerSupport.aspx?&source=helpcenter
And we will help you further.
Kind regards,
Oak&Luna Customer Service Team