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Marcia E.

MA

Contributor Level

Total Points
81

1 Review by Marcia

  • SuperShuttle

8/10/22

I paid in advance for transportation from and to the Louisville airport. Driver from airport to hotel was excellent and on time. No driver showed up for return to airport 3 days later despite message that I would be picked up at hotel at a specific time. I waited outside 45 minutes in the heat and no show. Have contacted the company by phone with case number etc, to get refund. No one has replied. I will never use Super Shuttle again unless I get satisfaction on my application for refund.

Tip for consumers:
Be sure to photo and save all documents associated with your order

Products used:
ride by a friend from hotel to airport

Service
Value
Quality

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