marcia r.

This business does not deserve one star. I ordered flowers as a birthday gift for my mom. My mom is in her 60's and no one has ever sent her flowers. I wanted to "wow" her, and chose a gorgeous arrangement from the Terry's Florist website. The arrangement that she receive was nothing like the photo or website description. The flowers weren't the ones advertised and the colors weren't the same. The arrangement was very small compared to what was advertised. I could have purchased a nicer arrangement for $10 from the grocery store. I reached out to the company hoping they would make an effort to make things right. They offered me a 25% refund, and said they would note my feedback... I'm not sure how this company is still in business. I run a small business and I would be out of business if I treated my clients in this manner. They should be ashamed of their customer service and their shady business practices. I'm attaching a photos of what I received and what I ordered from their website.