Words do NOT describe my frustration with these people. My website keeps going down and they promise 99% UPTIME. My web company always calls me to tell me the website is down again and to upgrade my server. I call these people every day and get a different answer from every person I talk to. The customer service agents sound like little kids and they are very rude. AND to top it off, whenever I ask to speak to a supervisor they tell me NO! Finally, I got fed up with being told no to speak to someone that can help me so I reported my phone call. IF ANYONE EVER HAS A PROBLEM WITH THEM, THEY RECORD ALL PHONE CALLS. All you have to do is email *******@hostgator.com with the time you called, number you called from, and the first name and last initial of the person you spoke with. I have now had 5 apology letters from hostgator.com. My service has improved but they still get 1 star for how unprofessional their agents are.