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I needed to return items that I accidentally ordered too much of and was told to go to UPS by a Temu rep.I get to UPS and Am told they cannot process my return.afyer driving 30 min to do that I now have to turn around to drive to the post office and Am told they can process my rerurn but to no avail...I call Temu and ask them to send me the correct labeland now they are telling me they can not send me a QR code that I need to fi d somewhere to print a label.I spent over 2 hours with different reps just to be told different stories and no facts. I finally ask for a manager and now all of a sudden there is no manager to be found.I ask for a complaint address abd the guy is not sure what the companies address is or what state itis in but he says it might be in Massachusetts.worst customer service ever and now I Am stuck with purchases that I will never be able to get reimbursed for or credited back to my account.never again!
Tip for consumers:
Never order from temu
Products used:
None
I ordered a few pony tails and received them within a few days. The hair looked fantastic and I received many compliments! I was ordering wigs from another company for over 25 years and have decided to switch to divatress instead because of the unlimited selections and varieties of hair that they advertise!
Tip for consumers:
Make sure to use and apply any promotion codes before purchasing..I missed out on my 10 percent and they could not apply it after my hair was sent out!
Products used:
Pony tails
Margaret S.'s review of DivaTress earned 2 Very Helpful votes
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Hello, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team