To return anything you need to email someone and they send you a confusing process that was poorly described and you have to pay for return shipping yourself. No return labels. For an online company they need to do better. I've sent items back and it appears because I didn't get a tracking number I am not getting any refund, they should have the items with the order number and everything but are stonewalling me about not having the tracking number so I guess I am screwed. Anyway, what a mess. Don't buy from this company.